Audience
This policy applies to you if you are:
- a visitor to our website; or
- a user/customer/merchant who registers for an account on Virtual Au Apir by completing the appropriate form in order to access the services provided.
Personal information
Personal information includes:
- certain information that we collect automatically when you visit our website or;
- make use of our services by means of a merchants website;
- certain information collected on registration (see below);
- certain information collected on submission; and
- optional information that you provide to us voluntarily.
but excludes:
- information that has been made anonymous so that it does not identify a specific person;
- permanently de-identified information that does not relate or cannot be traced back to you specifically;
- non-personal statistical information collected and compiled by us; and
- information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
Acceptance required
You must accept all the terms of this policy when you register for an account or request the use of our services. If you do not agree with anything in this policy, then you should not register for an account or make use of Virtual Au Pair services.
Legal capacity
Virtual Au Pair shall not process any personal information relating to a person under the age of 18 years unless it has obtained and provided by that person’s parent or legal guardian. If Virtual Au Pair services are being used by the parent or guardian of a child under the age of 18 years, and personal information pertaining to that child is being provided by the parent or guardian, then they hereby expressly consent to Virtual Au Pair processing such information according to the further provisions of this Privacy Policy.
Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
Your obligations
You may only send us your own personal information or, if you are sharing the information of another data subject, where you have their permission to do so.
- Introduction
We respect the privacy of everyone who visits this website. As a result we would like to inform you regarding the way we would use your Personal Information. We recommend you to read this Privacy Notice and Consent so that you understand our approach towards the use of your Personal Information. By submitting your Personal Information to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy. By using this website, you acknowledge that you have reviewed the terms of this Privacy Notice and Consent to Use of Personal Information (the “Privacy Notice and Consent”) and agree that we may collect, use and transfer your Personal Information in accordance therewith.If you do not agree with these terms, you may choose not to provide any Personal Information but this may impact on our ability to support you as a customer or supplier. This Privacy Notice and Consent forms part of our Terms and Conditions of Use and such shall be governed by and construed in accordance with the laws of South Africa. This Notice explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act, 2013 (POPI Act).
At Virtual Au Pair we are committed to protecting your privacy impact and to ensure that your Personal Information is collected and used properly, lawfully and openly. - VIRTUAL AU PAIR : Who we are
Established in 2019, we are widely recognised as an online educational resource provider. - Definition of Personal Information
According to the POPI Act ‘‘Personal Information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The POPI Act, which has more specific examples if you need them, can be found at the following link: www.gov.za/documents/download.php?f=204368 - Collection of Personal Information
We collect and process your Personal Information mainly to provide you with access to our services and products, to help us improve our offerings to you, to support our contractual relationship with you and for certain other purposes explained below. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose.
We collect information directly from you where you provide us with your personal details, for example:
when you purchase or supply a product or services to or from us, when subscribing as an user on our website or when you submit enquiries to us or contact us. Where possible, we will inform you what information you are required to provide to us and what information is optional. Examples of information we collect from you are:- name and surname
- age
- address (localisation)
- email address
- telephone/cell number
- identification number
- learner information under consent of an adult registered profile (person older than 18 subscribed on our website)
- school and grade data
- subject data
- user-generated content, posts and other content you submit to our website
- online identifiers
- reading and usage data (including activity monitoring etc)
We also collect information about you from other sources as explained below. With your consent, we may also supplement the information that you provide to us with information we receive from other companies in our industry in order to offer you a more consistent and personalized experence in your interactions with Virtual Au Pair.
We only collect data that is necessary to provide an excellent educational service.
We do not market to users under the age of 18 with intention to sell to an under 18 person.
Virtual Au Pair may use collected information to compile profiles for statistical purposes. The individual user will remain anonymous. Information collected about users through their use is the property of Virtual Au Pair (Pty.) Ltd.We respect your privacy . All the information collected will be kept strictly confidential and personal identifiers will not be disclosed without your express consent, except when a prior agreement exists giving permission to share personal details, or when we are required to provide information in order to ensure compliance with any form of legal process or with any law.
Virtual Au Pair reserves the right to offer you third party services and products based on the prefrences you identify during the registration process.
If you have any questions concerning the privacy policy of Virtual Au Pair which are not covered in this statement, please contact us via email info@virtualaupair.co.zaThis site may contain links to other Web sites and is not responsible for the privacy practices or the content of these Web sites. Furthermore this site may use third-party advertising companies to serve ads when you visit the site.
- Collection of Non-Personal Information
We may automatically collect non-Personal Information about you such as the type of internet browsers you use, location of used IP address and the website from which you linked to our website. We may also aggregate details which you have submitted to the site (for example, the products or services you are interested in).
You cannot be identified from this information and it is only used to assist us in providing an effective service on this website. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.Cookies policy
We use the term “cookies” to refer to cookies and other similar technologies covered by the POPI Act on privacy in electronic communications.What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.Why do we use cookies?
We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.How are third party cookies used?
For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.How do I reject and delete cookies?
We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to
be used you may need to actively delete or block the cookies.You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.
Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.
- How we use your information
We will use your Personal and Non-Personal Information only for the purposes for which it was collected or agreed with you, for example:- Analyse the effectiveness of our advertisements, competitions and promotions
- Collect information about the device you are using to view the site, such as your IP address or
the type of Internet browser or operating system you are using, and link this to your Personal
Information so as to ensure that the site presents the best web experience for you - Evaluate the use of the site, products and services
- For audit and record keeping purposes
- For market research purposes
- For monitoring and auditing site usage
- Help speed up your future activities and experience on the site. For example, a site can recognise that you have provided your Personal Information and will not request the same information a second time.
- In connection with legal proceedings
- Make the site easier to use and to better tailor the site and our products to your interests and needs
- Offer you the opportunity to take part in competitions or promotions
- Personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you’ve visited it before and what site referred you to it
- Suggest products or services (including those of relevant third parties) which we think may be of interest to you
- To assist with business development
- To carry out our obligations arising from any contracts entered into between you and us
- To conduct market or customer satisfaction research or for statistical analysis
- To confirm and verify your identity or to verify that you are an authorised customer for security purposes
- To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
- To notify you about changes to our service
- To respond to your queries or comments
- Monitoring user access and habits via insights
- Supplying information throught the personalisation of a user account such as adding a photograph etc.
We will also use your Personal Information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law.
Where we collect Personal Information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.
You can opt out of receiving communications from us . Any direct marketing communications that we send to you will provide you with the information and means necessary to opt out OR go to our website and click on the ‘’unsubscribe’’ button in the footer.
- Disclosure of Personal Information
We may disclose your Personal Information to our business partners who are involved in the delivery of products or services to you. Virtual Au Pair allows access to the database information by third-parties providing technical and financial records support. We may not disclose your personal Information to any third parties not partnered to Virtual Au Pair. We may not sell any Personal Information to any parties. - Personal Information Security
We are legally obliged to provide adequate protection for the Personal Information we hold and to stop unauthorised access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your Personal Information is secure. - Access to your Personal Information
You have the right to request a copy of the Personal Information we hold about you. To do this, simply contact us at the numbers/addresses listed on our home page and specify what information you would like. We will take all reasonable steps to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee, as laid down in our POPI Act Policy. - Correction of your Personal Information
You have the right to ask us to update, correct or delete your personal information.
We would appreciate it if you would take the necessary steps to keep your Personal Information accurate and up-to-date by notifying us of any changes we need to be aware of. - Right to object
In terms of the POPI Act (POPIA) section 18. (h) (iv) you have the right to object to the processing of personal information as referred to in section 11(3) of the POPIA. - Right to lodge a compliant
In terms of the POPI Act (POPIA) section 18. (h) (v) you have the right to lodge a complaint to the Information Regulator (South Africa) (IRSA). The IRSA contact details are:
https://www.justice.gov.za/inforeg/contact.html
JD House, 27 Stiemens Street
Braamfontein, Johannesburg,
P.O Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za - Changes to this notice
Please note that we may amend this notice from time to time. Please check our website periodically to inform yourself of any changes. - How to contact us
If you have any queries about this notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us using the ‘contact us’ form and information on our website www.virtualaupair.com